Unlock exports and find your purchase

Buy the document you intend to export

Open that offering’s Review page and choose the single-PPM option. Confirm the offering and amount in checkout before paying. To subscribe instead, use Billing and choose monthly Pro. Do not repurchase just because a redirect or webhook is taking time.

After checkout

Return to the same account and offering. Payment access is verified on the server. A successful-looking URL alone does not unlock a document. Refresh once if the payment has finished but the export buttons have not updated.

If access is still locked

Check the receipt, signed-in email, and the offering you purchased. Send support the receipt identifier and a description of the issue through the Contact page. Do not send payment-card details or confidential offering information in a first support message. Refund eligibility is described in the Refunds policy.

When a paid document still looks locked

First verify the signed-in email address and the specific offering. For a single purchase, return to the original purchased draft rather than a duplicate. For Pro, check Billing and the portal for the current subscription status. A return from the payment page by itself is not proof that payment was completed.

Wait briefly for the payment confirmation to reach the app, then refresh the Review page. If access is still missing, keep the receipt reference and contact support with the time of payment and account email. Do not make another purchase to troubleshoot the first one, and do not send a card number.